Real Hearing S.A. de C.V. Privacy Policy


Updated 05/30/22 – Real Hearing places a high priority on protecting your privacy. Therefore, Real Hearing has established this privacy policy in order to demonstrate Real Hearing’s firm commitment to the privacy of our clients, supporters, partners, and website users.

This privacy notice applies solely to information collected by Real Hearing’s website,, except where stated otherwise. The intent of this Policy is to provide you information regarding:

  • What information (personal and non-personal) we collect;
  • How we use and secure your information;
  • What are your data protection rights;
  • What to do to get marketing approval;
  • Where we communicate policy changes; and
  • How to communicate with us.


2.1. What Personally Identifiable Information is Collected

Users of the website and other individuals may voluntarily provide us with contact information (such as name, address, phone number, organizational contact, billing information, and e-mail address); information provided by you in our forms; and requests to receive periodic updates: e.g., to individuals who request it, we will send periodic mailings and/or e-mails related to our services or events sponsored.

We may use this information for specific, limited purposes as further described in this Policy.

Financial Transactions: Sometimes, to process a financial transaction, Real Hearing must gather the user’s name, email address, mailing address, phone and credit card information. Real Hearing will only use this data to verify identity and execute the financial transaction. If there is a problem with the transaction, Real Hearing will contact the user via their phone number or email address.

We may also receive personally identifiable information of individuals from, inter alia, clients, comercial partners, and co-sponsors.

2.2. What Non-personal Data is Collected

The following is the non-personal data that Real Hearing may collect:

Website Analytics: As users interact with, we may also collect non-personally identifiable information about your browsing history, search terms, browser information, computer type, operating system, internet service providers, website usage, date/time stamp, number of clicks, etc. We collect that non-personal data by using technologies such as cookies, Internet Protocol (IP) addresses, and other tools.

Cookies: “Cookies” are small text files that a website can use to recognize repeat users, facilitate ongoing access to and use of the website, and allow a website to track usage and collect aggregate data in order to improve the website. Real Hearing’s website may use “cookies” in a variety of ways to help provide better services. They remind us who you are and your preferences for our website based on what you have done and told us before. The “cookie” is placed in your computer and is read when you come back to our website. They let us track your usage of, so we know which parts of our sites are most popular. You can reject cookies or cancel them by instructing your Web browser accordingly.

Real Hearing’s website contains links to other sites. There is a possibility that those external sites may use cookies to collect a visitor’s personal information. Real Hearing cannot control the use of cookies by sites linked to our site.

IP Addresses: Real Hearing uses your IP address to help diagnose problems with our server, to administer our website, and for statistical metrics used to track website visitor traffic. IP addresses are not linked to any user’s personal information. Real Hearing uses IP addresses to analyze trends, administer the website, track volume usage, and gather broad demographic information for aggregate use. Real Hearing uses this information to help measure the number of visitors to different sections of and to help make the site more useful.


3.1. How Your Information May Be Used

We use your personal information to provide you with a personalized service; to send e-mail alerts to you; to answer your requests; etc. We may also use your information to track visits of our website. This lets us see which of our features are the most popular so we can better serve our users’ needs. It also lets us provide aggregate data about our traffic, not identifying you personally, but for example, showing how many visitors used which features. You may choose to opt out at any time, which will cease all communications from us.

3.2. Other Uses or Disclosures of Personal Information

We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our terms of use; (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

3.3. Security

Real Hearing uses reasonable precautions to host and maintain in a secure manner and to safeguard it from unauthorized access. Real Hearing relies on commercial security measures to protect against unauthorized access to or alteration, disclosure, or destruction of data. However, no transmission through the internet can be guaranteed to be completely secure, so you submit your information at your own risk.

Email Privacy: Your email address will only be used by Real Hearing . We will not provide, sell, or rent email addresses to anyone outside Real Hearing.

External Links: Real Hearing ’s website includes links to external websites. These links do not fall under the domain, and Real Hearing is not responsible for the privacy practices or the content of external websites. Your use of any linked website is solely at your own risk.

Particularly, Real Hearing has a strong commitment to keep confidential all information it may receive in providing its services (virtual hearings, virtual platforms, transcripts, audio and video recording, interpretation, legal transaltion, etc.).


Real Hearing would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Real Hearing for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Real Hearing correct any information you believe is inaccurate. You also have the right to request Real Hearing to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Real Hearing erase all or part of your personal data within a reasonable period following your written request.

It is not Real Hearing’s intent to send unwanted mail to you. Real Hearing’s e-mail communications provide a mechanism to have your address removed from our contact list. Real Hearing also provides you with the opportunity to exclude your name from or be listed as anonymous on any email lists. You also have the option to opt out of any direct mail program.

The right to restrict processing – You have the right to request that Real Hearing restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Real Hearing’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Real Hearing transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].


Marketing approval or guidance can be obtained by contacting our Chief Communications Officer, Yolanda Legorreta, at [email protected]. When reproducing the logo for print or online, please send an electronic copy or the url to [email protected].


We may amend this privacy policy from time to time; please review it periodically. We maintain the option to modify this privacy at any time by electronic notice posted on our website. We deem your agreement to the changed terms by your continued use of our website after the posting date of such notices.


Real Hearing strives to ensure your visit to our site is satisfactory and your privacy respected. If you have any questions, comments or concerns regarding this Privacy Policy, please contact us at [email protected].

Opting Out: You may always “opt out,” either now or at any time in the future, if you do not wish to receive our electronic communication. You can manage your profile and electronic communication preferences by contacting us via email at [email protected].

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